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Support Engineer L3 (Business Applications)

Belgium > Headquarters Zaventem

WHERE YOU’LL CREATE THE MOST IMPACT
You will be supporting our business by being responsible for:

  • Participating to the IT Service Desk third line, internal and on site
    • Provide expert support for complex incidents and changes
    • Interact with third party suppliers when required
    • Root cause analysis
  • Change impact assessments and approvals (CAB)
  • Sharing knowledge by coaching L1 & L2 teams
  • Verifying an approving technical documentation
  • Defining improvements and interacting with the delivery teams

THE IDEAL CANDIDATE

  • Has at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent
  • Has at least 10 year(s) of working experience in the related field with an international company
  • Is pragmatic and customer oriented and stress resistant
  • Is open to learn with an analytical mindset
  • Communicates effectively with international colleagues
  • Is fluent in English – oral and written, knowledge of Dutch or French is a strong asset

TECHNICAL CONTEXT

  • ERP SAP S/4 2021 (FI/CO/MM/PM/SD/CS) , SAP FSM, SAP BTP (CPI, RPA, ...)
  • Basware P2P
  • MS O365 Sharepoint Intranet, Extranet (Customer/Vendor)
  • MS Hybrid Data & Analytics platform (SQL,SSIS,SSRS,SSAS,SSMDS-Azure SQL ,Data lake, Databricks, PowerBI)
  • MS Integration platform (Logic Apps, API mgmt, Event Grid, ...)
  • Azure DevOps
  • ServiceNow



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